Car Care - find and book a mechanic in your area
A mobile application that allows you to find and book a mechanic in your area
As a part of the Google UX Design Certificate Programme, I worked on a project to make a mobile application that allows you to find and book a mechanic in your area.
Create app allows to find best auto mechanic in their neighborhood based on reviews in short amount of time.
Busy workers lack the time to find reliable auto mechanics in their neighborhood.
I conducted interviews and created empathy maps to understand the users I’m designing for and their needs. A primary user group identified through research was working adults who don’t have time to searching for a perfect car mechanic and they doesn’t have a specific knowledge to find a suitable service on their own.
This user group confirmed initial assumptions about Auto Mechanics customers, but research also revealed that time was not the only factor limiting them users from searching mechanics for their own. Other user problems included obligations, interests, or challenges that make it difficult to get specific knowledge how to decide which one will be perfect for them.
Web design, for me, is not just about aesthetics; it's about resolving complex problems. I relish the opportunity to take on challenges and find innovative solutions that not only meet but exceed your expectations.
I developed personas to reflect the main product consumers based on my observations:
The user journey of Lida shows how she navigates the mechanics app and identifies areas for improvement.
With five volunteers apiece, I ran two rounds of unmoderated usability tests. Every usability test took between 10 and 20 minutes. I asked people to express their experiences and thoughts as they moved around the prototype during the usability tests. After the test, I also asked them to respond to a few follow-up questions.
I discovered the following findings based on the usability studies:
Findings action steps:
Thanks to possibility to save car model in your profile details there is less distracting info as well with the shorter selected mechanic bio.
Split into two buttons at the bottom allows to more expose “Add to Favourites” option: